At Marezza, we are committed to providing a seamless and efficient shipping experience for our customers. Below, you'll find all the details regarding our shipping processes.
Processing Time
All orders are processed within 1-3 business days. Please note that orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, processing times may be extended. We will notify you of any delays.
Shipping Rates & Delivery Times
Shipping costs are calculated based on the delivery location and the weight of your order. Delivery times may vary depending on the destination. Once your order has shipped, you will receive a tracking number to monitor your package.
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Domestic Shipping (with the Czech Republic): Estimated delivery within 3-7 business days.
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International Shipping: Estimated delivery within 7-14 business days, depending on the country of delivery.
Shipping Partners
We partner with trusted carriers to ensure that your order arrives safely and on time. Shipping is typically handled by DHL and their partners such as PPL and GLS.
Customs, Duties, and Taxes
For international orders, the recipient is responsible for any customs duties, taxes, and fees associated with their shipment. These charges are assessed by the destination country and are not included in the price of your order or shipping fees. Please check with your local customs office for more information.
Order Tracking
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your package’s progress online.
Address Accuracy
Please ensure that your shipping address is correct before completing your order. Marezza is not responsible for any delays or misdeliveries resulting from incorrect or incomplete addresses.
Lost or Damaged Items
If your order is lost or damaged in transit, please contact us at info@marezza.com within 7 days of receiving your tracking information. We will work with our shipping partners to resolve the issue as quickly as possible.
Order Modifications
Once your order has been processed and shipped, we are unable to modify or cancel the order. If you have any concerns about your order, please contact us as soon as possible.
Contact Us
If you have any questions or concerns regarding shipping, please reach out to our customer service team at info@marezza.com. We are here to assist you!
